Find a claim form

Coverage through your employer

Avoid the hassle of paper claim forms. Sign up for direct deposit and online claims submissions, if they're available in your plan. Claims submitted either through the my Sun Life mobile app or through the web are usually settled promptly.

Personalized forms

You can print out a paper form with your personalized information and contract number.

To get your claim forms:

  1. Sign in to my Sun Life.
  2. Under Benefits, choose Submit a Claim, then Print claim form.
  3. Choose the PDF claim form you need and fill it out online, or print it and fill it out by hand. Then sign the completed form, attach all original receipts and mail it to the address on the form.

Generic forms

Your employer or organization may not have personalized claims forms. If so, select the type of form you’re looking for, print it and fill it out.

Dental claim - standard claim form (DENT-E)

Use this form when you want to submit a dental claim under your regular dental coverage.

Dental claim - health spending account claim form (DENT- HSA-E)

Use this form when you want to submit a dental claim under your health spending account.

Extended health care – standard claim form (EHC-E)

Use this form when you want to submit medical expenses and services claims under your regular extended health-care coverage

Extended health care – health spending account claim form (EHC-HSA-E)

Use this form when you want to submit medical expenses and services claims under your health spending account.

Long-term disability (LTD) – plan member package

Use these forms when you want to submit an LTD claim.

Short-term disability (STD) – plan member package

Use these forms when you want to submit an STD claim.

Salary continuance – plan member package

Use these forms to report an absence under salary continuance services.

Initial Disability Insurance Medical Statement (5548-SL-IDIMS-E)

Medical form required for the submission of a disability claim 

Note: Most employers and other organizations let you submit your claims online, or they give you personalized forms that help speed up the process. Check to see if you have that option available to you. It will save you time.

Coverage through your advisor

Contact your advisor directly to get the form you need.

Do you need your advisor's phone number or email address? Go to Find an advisor and enter your advisor's last name.

You can also contact us.

Coverage online or by phone

Sign in to my Sun Life.

Not registered yet? Take a few minutes to register now.

You can also contact us.

Need answers? Get help online, by chat, or phone

Self-serve support

Get step-by-step instructions to solve common support problems.
 

Chat with us

Mon to Fri, 9 a.m. - 5:30 p.m. ET.
Get personalized support through online chat or our mobile app. Sign in, go to Contact Us, then choose your workplace plan type to start a chat. 

Call us

1-877-786-5433
Mon to Fri, 8 a.m. - 8 p.m. ET
Use our mobile app for faster and personalized support.