TEXT ON SCREEN: Sun Life
TEXT ON SCREEN: Financial confidence & the value of a plan
Xania: "Rowena, when we speak about financial confidence for Canadians. For you..."
TEXT ON SCREEN: Xania Khan, Host, Client Experience Office, Sun Life
Xania: "... Why is the link between health and finance and protection so important?"
TEXT ON SCREEN: Rowena Chan, President, Sun Life Financial Distributors (Canada) Inc. and Senior Vice-President, Retail Advice & Solutions
Rowena: "So I think when we talk about confidence a lot of time it's really: ‘Do I have a plan to get to where I want to be?’ But it's not just about myself – it's my loved ones and what I care for. It could be my families, people that are important to me or causes. Financial health, physical health are so tied together.
And when you actually look at it holistically and you say I have a plan and I know where I want to get to and, whether I have health needs, medical bills, or I have education goals for my children, or legacy goals. When I have a plan to get there, I have peace of mind. And then you are better prepared, and you have more confidence because you have a plan.”
Xania: "That confidence plays a really big part. And when we think about the daily costs associated with diabetes. And when we think about Sun Life’s role and the role of the advisor, how do you see that fitting and how do you see them supporting?"
Rowena: "Yeah, yeah. So, I think I'm very lucky. We work with a team of advisors across 1,100 Canadian communities. They're ingrained in the communities. They're the face of Sun Life that develop a personal relationship not only with the client, but with their household, with their families. And so the relationship is close and deep and intimate. And so, therefore, our advisor can have an open conversation.
Our advisors then understand the Client's situation. We’ll actually help them with a savings plan. And so as you look at the Client's needs holistically, you come up with an action plan to work towards that goal."
TEXT ON SCREEN: When is the right time to talk to an advisor?
Xania: "We are looking truly at the holistic picture, the whole story of a Canadian as they’re living through their life, not just for today, right? But for the future. So when you when you’re talking about services that we offer or Sun Life’s mission. What is the right time to reach out and talk to an advisor?"
Rowena: "So I would say any time is the right time. The earlier, the better because then you can plan way ahead. You can start the actions earlier but it's never too late and never too early. And so I would say, well I go back to Sun Life’s purpose. Our purpose is to help Canadians live healthier lives and achieve lifetime financial security.
And so, when we think about this purpose then we say: ‘What are the needs of Canadians?’ And I want to bring back to like, we just launched this first in the industry solutions called Term insurance for diabetes. And why do we do that? So we think about Canadian’s confidence. What do they need?
This is a chronic disease that need to be addressed."
Xania: "Rowena, thank you so much for being with us today."
Rowena: "My pleasure."
TEXT ON SCREEN:
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