When you’re submitting a claim, an approval form, or an administrative form to us, you’re making a formal request to:
Change or update your coverage information
Take action on your behalf
Enroll in your workplace benefits plan
Apply for optional insurance coverage
Ways to submit a completed form
Once forms are completed, they can be sent:
- Online on mysunlife.ca
- Through the my Sun Life mobile app
- By regular mail or fax
Here are details on each method:
An easy and convenient option to submit a claim is online through mysunlife.ca
- You must first log in to your Sun Life online account via mysunlife.ca.
- Under the benefits section, you can click on the “My Claims” tab to submit an insurance claim.
- You can proceed with the submission.
Download the my Sun Life Mobile app to submit claims or send us a form by snapping a photo. You can also quickly check your request status.
If you can’t send us your completed form through mysunlife.ca or the my Sun Life mobile app, you can still send it to us by mail or fax. You can return it to us using the nearest Customer Care Center. Please check the address at the bottom of the form you want to submit for further information.
For administrative forms, if you have any questions, please contact your plan administrator.