1 Dialogue data 2023.
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Virtual Care
Lumino Health Virtual Care, provided by Dialogue is an integrated health platform that empowers Canadians to live healthier lives.
Lumino Health Virtual Care provides access to the right health-care or professional services provider through one app – accessible through smartphone or computer. Support is available for a variety of concerns including physical, medical, and mental health needs.
Virtual care services are an affordable way for plan members to access care. Offering these services can play a significant role in:
Help your plan members get started by sharing this Registration and user guide.
- Lumino Health Virtual Care
- Stress Management and Well-Being
- Employee Assistance Program (EAP)
The primary care experience
Lumino Health Virtual Care provides plan members and their eligible dependents with 24/7 access to a multitude of health-care professionals.
This service helps resolve any concerns that don't require a physical exam. It connects plan members with the right health-care professional including doctors, nurses, nurse practitioners, mental health specialists and more.
Primary care offers virtual appointments for a variety of non-urgent health concerns. 70%-80% of non-urgent medical issues can safely be treated quickly1.
Plan members can get personalized care anytime, anywhere in Canada. It's a convenient solution for those living in under-serviced locations.
This digital-first patient experience is available via mobile and web. For more information please read this brochure.
Virtual care can also help support a successful return-to-work. Read our Healthy Returns research paper to learn more.
Helpful resources:
Plan members can learn more by visiting sunlife.ca/luminovc.
A proactive approach to mental health
Stress Management and Well-Being is a valuable add-on to Lumino Health Virtual Care. Plan members and their eligible dependents (age 14+) have access to quality, evidence-based mental health treatment without worrying about out-of-pocket costs for this service.
The service provides appointments within 24 hours and is available via mobile and web. Goal-focused therapy is free and unlimited until remission, to help resolve acute or situational mental health issues.
The service can complement an existing mental health strategy or be the foundation for one.
Health-care innovations can provide better prevention, improved access, and more efficient cost-effective health-care delivery.
For more information, please read this brochure.
To read how Stress Management and Well-being helps improve health outcomes, see our Bright paper report: Meeting your key challenges to workplace health.
This service can also help support a successful return to work. Read our Healthy Returns research paper to learn more.
Helpful resources:
Plan members can learn more by visiting sunlife.ca/stressmanagement.
The EAP experience
Lumino Health Virtual Care Employee Assistance Program (EAP) is a digital-first EAP. It includes support for a broad range of work and life areas:
- Mental health, including internet-based cognitive behavioural therapy (iCBT)
- Family and relationships
- Child and elder care
- Legal and financial
- Work and career
- Critical Incident Response (available if needed at an additional cost)
Plan members and their eligible dependents (age 14+), can easily connect to the EAP through the Lumino Health Virtual Care mobile app or website 24/7. When accessing EAP via the app is not possible, immediate help is available by calling 1-844-342-3327. Appointments are available within 24 hours, at a time that works best for the plan member.
Health-care innovations can provide better prevention, improved access, and more efficient cost-effective health-care delivery.
For more information, please read this brochure.
To read how our EAP helps improve health outcomes, see our Bright paper report: Meeting your key challenges to workplace health.
Our EAP can also help support a successful return to work. Read our Healthy Returns research paper to learn more.
Helpful resources:
Plan members can learn more by visiting sunlife.ca/lumino-eap.
