As long you're physically located in Canada you can access the Dialogue Care team. The service is available 24/7, but the medical scope of practice will exclude some services outside of regular hours (for example, you won’t be able to refill a prescription at 2 a.m.).
1. Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.
If you are having trouble using the app or website and need help accessing your account, you can:
For questions regarding your benefits plan information, you can contact the Sun Life Client Care Centre (CCC) at
1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.